Digital Download Policy

This page explains exactly how your digital products are delivered, accessed, and supported.
It helps reduce customer confusion and support messages.

1. Nature of Digital Products

All MamaDoodle products — including wall art, clip art, planners, ebooks, worksheets, and printables — are digital downloads.

No physical items will be shipped.

2. Instant Access After Purchase

Once your purchase is completed, you will receive your files:

✔️ Immediately on the order confirmation page
✔️ Automatically via email
✔️ Available in your MamaDoodle account (if created)

Delivery time: Instant / within a few minutes

If your files do not arrive, check your spam folder or contact us.

3. File Types You May Receive

Depending on the product, files may come in:

  • PDF

  • JPG

  • PNG

  • SVG

  • ZIP (containing multiple files)

You are responsible for ensuring you have software to open these file types.

4. Download Limits

While we do not strictly limit downloads, we monitor unusual activity to prevent unauthorized sharing.

If we detect suspicious activity, we may temporarily pause access until we verify your identity.

5. Downloading on Mobile Devices

Smartphones and tablets may not support downloading ZIP files or large PDFs.

For best results:

  • Use a laptop or desktop

  • Use stable internet connection

  • Ensure your device has enough storage

6. Lost Your Files? No Problem.

If you lose access to your digital files at any point, simply email us at:

📩 [your support email]

Include your order number or purchase email, and we will resend your files.

7. Digital Products Are Non-Returnable

Because downloads cannot be “returned,” all sales are final.
We do not offer refunds unless:

  • You received the wrong file

  • The file is corrupted

  • You accidentally purchased duplicates

(Refer to our Refund Policy for details.)

8. Unauthorized Sharing

Sharing, redistributing, reselling, or uploading our digital files is strictly prohibited.

Unauthorized distribution may lead to:

  • License termination

  • Loss of access

  • Legal action

(See our License Policy for full usage terms.)

9. Need Technical Help?

If you have trouble downloading, opening, or printing your files, we are here to help.

Contact:
Mama Doodle Support
Email: Alturadigitalltd@gmail.com